FAQ

Have some question that needs answering? Below you will find some of the most frequently asked questions. If you do not find what you are looking for, please contact us with your questions and we will answer them promptly.

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Website Design & Development | SEO | Web hosting | Content Writing

Website Design & Development

How do we start working together?
It’s always best to send us a message first so we can learn about the needs of your website and business goals. Everyone’s project has different needs and to avoid confusion, a brief conversation is highly recommended before you order.
Will I be provided with any assistance throughout the project?
This is a wonderful question and should be asked to any web design experts that you intend to work with. It is common for the majority of web development firms to outsource services to freelancers when they are given projects by their clients. Others will even give the work to interns.
A good number of firms do not give clients the opportunity to interact with their creative team. That being as it may, we like to do things a bit differently. We give our clients an opportunity to work with a unit of 5. The individuals in the unit will be brought together depending on what the project needs and the phase of the project.
Do we have to meet in person to discuss the project, and what are your media of communication?
It is not a necessity to have you meet with us face to face for the project to be up and running. Most projects are initiated, continued and completed via online communication like email or video chats or by phone. We will keep you updated on the progress and our suggested site layouts and element. We will use a secure testing platform and server that you can get access to and get to see the progress. This way, you will be in touch with our team to ensure you get exactly what you wanted.
What is the cost for the new website?
It depends on multiple factors, mostly on your wishes and requirements, as well as the complexity of the project. We do not offer flat rate packages.
How long does the web development take?
his will depend on the scale of your project and the nature of your website, as well as your responsiveness. We will discuss timeframes with you prior to starting working on your project.
How long does it take to complete a website design?
This depends on the project in question. For a straightforward website, it typically takes between two and three weeks to customize a design, if the content and images are ready for the site. However, more complex designs, designs that involve considerable custom graphic design, sites that require web content writing, etc. will take longer to complete.
It’s also important to note that communication with and approval from the client will be required at various points in the project and that any delays here will affect the timeframe.
I already have an old website, can you update it?
If you already have a website, but it is out of date, not up to current web standards, or a static site and you would like to implement a CMS, we can certainly do this for you. The cost and timeframe to complete such a project will depend on the specifics.
What do you need from me to create a website?
If you do not currently have a website, we require details about your company, what you are looking for in a design, any graphical elements that you would like included, a list of pages that you require, a description of your services and your company, as well as any other relevant information that may be beneficial to the creation of the site.
Do I need to provide all the content, and if so, in which format?
It would really do us good if you are able to provide images and text via an electronic form. We use images and videos from a digital format and text in typed out digital documents like MS Word or PDF. We provide instructions on how to upload the content.
Is there a limit to how many pages my website can have?
Your site can have as many pages as you would like and for the sake of SEO the more the better.
Are your website designs mobile friendly?
All of our website designs are responsive, meaning that the website is designed to display properly on various devices and screen sizes, including on mobile devices.
Do I own the website that you create?
Yes. Once the design is completed, you own all aspects of the website, unless otherwise specified during the website development process.
Will I be able to update the website that you design?
All of our website designs utilize CMS (Content Management Systems) such as WordPress, making it easy for you to update the site.
What if I don't know how to operate WordPress? Do you provide instructions?
CMS platforms are quite easy to use in addition to the fact that they have explanatory notes and help tabs to help you find your way around. We, however, take you through the administration screens once we are through with the design of the site. We will also be on standby in case you have any challenges.
Will my website be secure and protected?
Yes. In our bid to provide web security solutions, we ensure that our encryption methods are advanced and of high-level thanks to our SSL platforms that ensure all information entered by your customers are safe.
Are there any hidden charges I should be worried about?
There are no hidden charges. Once we discuss the elements and know what is necessary, we provide you with a quote that summarizes it all. There will be no more charges coming up once we settle on a figure in light of the project at stake. Since web design is a very evolutionary process, the client may come up with new demands that may mean new charges because of the extra work that needs to be put in. in the event there is such a development, we will be sure to let you know about it before we can do the extra work.
Do you design websites in Flash
No. Flash is not search engine or mobile friendly and several modern browsers do not support Flash.

SEO

What is your goal with the SEO campaign?
With all SEO campaigns, our goal is to bring our clients to the first page of Google search engine results for the keywords focused on the campaign. The time and effort required to do this will depend on the nature of the particular market or the chosen keywords. We will discuss potential timeframes with you before starting the project.

Please note that website conversions are part of website development and content writing projects and not SEO. With SEO, we focus on improving your website’s ranking in search engine results, not lead generation.

Can you guarantee that my website will be first on Google?
Unfortunately, due to various factors, we nor anyone else can outright guarantee that your website will rank first on Google or any search engine. However, this is always our goal.

WEB HOSTING

Do you offer web hosting?
Yes, we most certainly do. See all of our packages and rates here. Also, we have a promotion offering the first 2 months of web hosting free if you choose us to create your website.
Do your on-going support packages include on-going tech support as well?
We only have access to the server tech support. In the event there are any technical issues then you can simply email us or give us a call to report the issue and we will respond promptly.
Is it possible for me to manage my own hosting account?
It is possible for you to be an administrator of your own hosting account. We facilitate you with an online cPanel enabling you add, modify and delete FTP accounts, E-mail addresses and more. You can call our tech support for more details on this.

Website Design & Development

How do we start working together?
It’s always best to send us a message first so we can learn about the needs of your website and business goals. Everyone’s project has different needs and to avoid confusion, a brief conversation is highly recommended before you order.
Do you offer website hosting or domain registration?
Yes we do. If you don’t want the hassle of maintaining your site hosting or remembering to renew your domain, we’ll be happy to manage it all for you. Of course you will have full ownership in case you ever want to log in yourself.
Do you offer support or maintenance after my site is launched?
Yes. All clients would be able to ask simple questions and receive answers. If you want access to our helpdesk tools and maintenance, send us a message. We offer custom tailored maintenance packages to keep your website up to date and secure.
Do you offer support or maintenance after my site is launched?
Yes. All clients would be able to ask simple questions and receive answers. If you want access to our helpdesk tools and maintenance, send us a message. We offer custom tailored maintenance packages to keep your website up to date and secure.
Is it easy to manage the website after it’s built?
Yes. Our WordPress Business Dashboard is very user-friendly. We build websites with the end-user in mind. You will be able to alter the website’s text and images with ease. You’ll even be able to add new pages if desired.
Can you help my website rank on search engines? SEO?
We would love to! A beautiful website is meaningless if it’s not being found. Ask about our HERO Internet Marketing service.
Can you work on my existing WordPress website?
That depends. We would need to analyze your website before proceeding. It’s always best to contact us first.
Will the new WordPress website look good on phones? Is it responsive?
Absolutely! All of our websites do meet today’s standards – responsive web design. This ensures your website works great on all devices.
What happens if I lose my website due to an incompetent hosting or due to deletion of an area of website by mistake?
I cannot accept responsibility if after delivery of website, any changes are made to theme/plugin files that cause the website to malfunction.I do not keep website backups after delivery of website unless it is requested by client before the completion of project.

Send us your questions